Welcome to Stepwise Shoes Sales Store’s FAQ page! We’ve compiled answers to the most common questions about our stylish footwear, seamless delivery service, and customer care policies. Whether you’re curious about sizing, shipping options, or returns, you’ll find the information you need below.
About Our Products
What types of shoes do you offer?
We specialize in fashionable yet comfortable footwear for men, women, and children. Our collections include:
- Trend-forward sandals (Thong, One-strap, Two-strap, Multi-strap)
- Ergonomic clogs and comfortable work shoes
- Versatile lace-up shoes and low shoes
- Stylish wedges & platforms
- Seasonal new arrivals in our New for Men/Women/Kids sections
How do I choose the right size?
Our shoes generally fit true to size. For optimal comfort:
- Measure your feet at the end of the day when they’re at their largest
- Refer to our detailed size charts (available on each product page)
- Consider going half a size up if you’re between sizes or prefer extra room
- For sandals, you might prefer a snugger fit to prevent sliding
Are your shoes comfortable for all-day wear?
Absolutely! Comfort is at the core of our design philosophy. Our shoes feature:
- Cushioned insoles in our work shoes and lace-ups
- Ergonomic footbeds in clogs and sandals
- Flexible outsoles that move with your feet
- Breathable materials to keep feet fresh
Ordering & Account
How do I place an order?
Ordering your perfect pair is simple:
- Browse our collections and select your favorite styles
- Choose your size and quantity
- Proceed to checkout
- Enter your shipping information
- Select your preferred payment method
- Review and confirm your order
Can I create an account?
Yes! Creating an account lets you:
- Track your orders easily
- Save your shipping information for faster checkout
- View your order history
- Get personalized recommendations
What payment methods do you accept?
We accept all major credit cards and secure payment methods:
- Visa
- MasterCard
- JCB
- PayPal
Shipping & Delivery
What are my shipping options?
We offer two convenient shipping methods:
- Standard Shipping ($12.95): Delivered via DHL or FedEx in 10-15 days after processing (1-2 business days). Perfect when you need shoes quickly for an event or replacement.
- Free Standard Shipping: Available on orders $50+, shipped via EMS in 15-25 days after processing. Great for family orders or stocking up on seasonal essentials.
Where do you ship?
We proudly ship worldwide to fashion-conscious customers across continents! However, we currently cannot deliver to some remote areas in Asia due to logistical limitations. During checkout, our system will automatically confirm if we can deliver to your location.
How long does order processing take?
All orders are carefully processed within 1-2 business days at our Evansville headquarters. This includes:
- Order verification
- Final quality inspection of your selected footwear
- Eco-friendly packaging
Can I track my order?
Yes! Once your order ships, you’ll receive an email with tracking information. You can:
- Track directly through the carrier’s website (DHL, FedEx, or EMS)
- Check your order status by logging into your account
- Contact us at [email protected] for assistance
Returns & Exchanges
What is your return policy?
We want every Stepwise purchase to be a step in the right direction! Our hassle-free return policy includes:
- 15-day return window from delivery date
- Items must be unworn, in original condition with all tags attached
- Original packaging should be included when possible
- To initiate a return, contact our customer care team at [email protected]
How long do refunds take?
Once we receive your returned items:
- Processing typically takes 3-5 business days
- Refunds are issued to your original payment method
- Credit card refunds may take 5-10 business days to appear on your statement
Do you offer exchanges?
Currently, we process exchanges by having you return the original item and place a new order for the preferred style/size. This ensures you receive your replacement as quickly as possible. For assistance with exchanges, please contact our customer care team.
Contact & Support
How can I contact customer service?
Our friendly customer care team is happy to help! You can reach us at:
- Email: [email protected]
- Mailing Address: 2678 Neville Street, Evansville, US 47708
What are your business hours?
Our customer service team is available:
- Monday-Friday: 9:00 AM – 5:00 PM (EST)
- Saturday: 10:00 AM – 2:00 PM (EST)
- Closed Sundays and major US holidays
Didn’t find the answer you were looking for? Don’t hesitate to reach out to our customer care team – we’re here to help you step into style with confidence!
Ready to explore our collections? Browse now and experience footwear designed for comfort and fashion.