At Stepwise Shoes Sales Store, we want you to be completely satisfied with your purchase of our comfortable clogs, stylish sandals, or fashionable wedges. If you’re not happy with your order, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:

  • Items must be unworn, in their original condition
  • Original packaging must be intact
  • All tags must still be attached

Note: For hygiene reasons, we cannot accept returns on thong sandals and one-strap shoes unless they are defective or incorrect items were shipped.

How to Initiate a Return or Exchange

Follow these simple steps to return or exchange your footwear:

  1. Contact our customer service at [email protected] within 15 days of receiving your order
  2. Provide your order number and details about the item(s) you wish to return or exchange
  3. Wait for approval – we’ll email you a Return Merchandise Authorization (RMA) number and instructions
  4. Package your items securely in the original packaging
  5. Ship your return to our warehouse at the address provided in your RMA email

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 5-7 business days
  • Your refund will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping fees are non-refundable (except in cases of our error)

Exchange Process

For exchanges:

  • We’ll ship your replacement item once we receive your return
  • If the new item is more expensive, you’ll need to pay the difference
  • If the new item costs less, we’ll refund the difference
  • Standard shipping rates apply for exchanges

Return Request Template

Use this template when emailing us about your return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Stepwise Shoes Customer Service, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Details: – Item Name: [Product Name] – Size: [Size] – Color: [Color] – Reason for Return/Exchange: [Please specify] Please let me know the next steps to complete this process. Best regards, [Your Full Name] [Your Email Address] [Your Phone Number (optional)]

Damaged or Defective Items

If you receive a damaged or defective item from our New for Men, New for Women, or New for Kids collections:

  • Contact us immediately at [email protected]
  • Include photos of the damage or defect
  • We’ll arrange for a free return and replacement

International Returns

For customers outside the United States:

  • Return shipping costs are the customer’s responsibility
  • Customs fees and import duties are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional charges

If you have any questions about our returns and exchanges policy, don’t hesitate to contact our friendly customer service team at [email protected].

Thank you for shopping with Stepwise Shoes Sales Store – where your satisfaction walks hand in hand with our quality footwear!