Last Updated: [Insert Date]

Welcome to Stepwise Shoes Sales Store (“we”, “us”, or “our”). These Terms and Conditions govern your use of our website www.newtrendshoes.com and all purchases made through our store. By accessing our site and making purchases, you agree to these terms.

1. Our Store & Target Customers

Stepwise Shoes Sales Store specializes in fashionable and comfortable footwear for men, women, and children. Our collections include:

  • Trendy wedges & platforms
  • Comfortable clogs
  • Stylish sandals (including thong and strapped designs)
  • Lace-up and low shoes
  • Seasonal new arrivals for all ages

We cater to style-conscious individuals seeking quality footwear with straightforward shopping experiences. Our website reflects a clean, modern aesthetic focused on showcasing our products with clarity.

2. User Responsibilities

By using our website, you agree to:

  • Provide accurate account and payment information
  • Use the site only for lawful purposes
  • Not reproduce, duplicate, or resell our products without authorization
  • Comply with all applicable laws and regulations
  • Be responsible for maintaining the confidentiality of your account credentials

3. Product Information

We strive for accuracy in all product descriptions, images, and pricing. However:

  • Colors may vary slightly due to monitor settings
  • All shoes are sold in their original packaging
  • Certain styles (thong sandals, one-strap shoes) cannot be returned for hygiene reasons unless defective

4. Ordering & Payment

4.1 Placing Orders

When you place an order, you’re making an offer to purchase which we may accept or decline. We process orders within 1-2 business days (excluding weekends/holidays).

4.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We never store your full payment details.

4.3 Pricing & Taxes

Prices are in USD. International customers may be responsible for:

  • Customs duties
  • Import taxes
  • Other fees imposed by your country

5. Shipping Policy

5.1 Shipping Options

Method Cost Carrier Delivery Time
Standard Shipping $12.95 DHL/FedEx 10-15 business days after shipment
Free Shipping Free (orders over $50) EMS 15-25 business days after shipment

5.2 Delivery Areas

We ship worldwide except to:

  • Asia
  • Certain remote locations

Delivery times may vary for international destinations.

6. Returns & Refunds

6.1 Return Policy

  • 15-day return window from delivery date
  • Items must be unworn, in original condition with tags attached
  • Original packaging must be intact
  • No returns on thong sandals and one-strap shoes (unless defective)

6.2 Return Process

  1. Contact us within 15 days at [email protected] with your order number
  2. Wait for approval and RMA number
  3. Package items securely in original packaging
  4. Ship to our warehouse (address provided in RMA email)

6.3 Refunds

  • Processed within 5-7 business days after we receive your return
  • Issued to original payment method
  • Original shipping fees non-refundable (except for our errors)

6.4 Exchanges

  • We’ll ship replacements after receiving your return
  • Price differences will be adjusted
  • Standard shipping rates apply

7. Damaged or Defective Items

If you receive damaged items from our New collections:

  • Contact us immediately at [email protected]
  • Include photos of the damage
  • We’ll arrange free return and replacement

8. Intellectual Property

All content on our website (logos, images, text, designs) is our property or used with permission. You may not:

  • Reproduce any content without written permission
  • Use our brand name or trademarks without authorization
  • Reverse engineer or copy our website design

9. Limitation of Liability

Stepwise Shoes Sales Store shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Delays or failures due to events beyond our control
  • Incorrect care or use of our products
  • Third-party services (payment processors, shipping carriers)

10. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect and use your information.

11. Changes to Terms

We may update these Terms periodically. The updated version will be posted on our website with a new “Last Updated” date.

12. Contact Us

For questions about these Terms:

Stepwise Shoes Sales Store
2678 Neville Street
Evansville, US 47708
Email: [email protected]

Thank you for choosing Stepwise Shoes Sales Store – where every step you take should be in comfort and style!